Report Violation/Hotline

Four options to report:

1. Compliance Hotline (Toll-Free) 800-624-9775
2. Reporting online on The Red Wagon https://childrensal.ethicspoint.com
3. Call Cindy Rogers, Corporate Compliance Officer, at 205-638-7134
4. Email Cindy at cindy.rogers@childrensal.org

Note:  Only options #1 and #2 above will allow the reporter to remain anonymous because these options are administered by an external company.  They are not COA employees.

Anonymity cannot be assured if reports are called in or emailed directly to the Compliance Officer.

What to expect when reporting:

#1 – Classification of the Report Content

Regardless of the Hotline reporting method (online or by phone), you will be asked about the report classification (topic)

• Online, classification descriptions from which to choose are provided
• By phone, a live operator will classify this based on your responses to their questions

#2 – Report Details

• You can provide name and contact info OR remain anonymous
  • If you wish to remain anonymouse, check "yes" for the "Do you wish to remain anonymous?" question
  • By phone, inform the intake operator that you do not wish to provide your name
• Persons involved - details as to who was involved (names/titles) and their role (witness, subject, other party) in the incident
• Timeline – specific dates, times/shifts, frequency of violation
• Location – give details as to name of building, department, area where violation occurred
• Incident description – first, a brief summary description; then, a comment box for specific details

#3 – End of Report

• Write down Report Key Number and your unique password to access report in the future
• Keep this information in a safe, private place
• Only the reporting party is given the Report Key Number
• Call back or return to online report in 5-6 days to see status and provide any additional information needed to complete investigation
• Investigation status comment is provided to reporting party until close of investigation

Important Hotline Reporting Info

• The reporting process is not handled by Children’s employees, so no one will be able to identify the reporting party, unless you choose otherwise
• Thorough investigations depend on complete details
• Once completed, reports cannot be accessed without the Report Key Number and your unique password

Sample Completed Report Information

• Classification of Report Content
  • Misuse of Assets/Disclosure of Confidential Information
• Report Details
  • Summary:
  • Details: On 3/24/15 during the night shift, Jane Doe, an RN on the 5^th floor of the XYZ building (Endocrinology), told me that she shared details of one of our patients (John Smith) with her neighbor. The neighbor wanted to know where she could send John some flowers, so Jane gave them John’s room number
• End of Report - example
  • Report Key Number = 7612384654
  • Password = your unique password for this report only

What happens after you submit your report:

• All reports are sent directly to the Compliance Department and investigated or forwarded to the appropriate Children's authority (e.g. HR, Administration, HIPAA, Security) for investigation.
• Once all involved parties are interviewed and the investigation is completed, a final response will be posted for the reporter. 
• The reporter must use their Report Key Number and password to login or call back to check the report status. These are confidential and cannot be retrieved if lost.