Dear Dr. Hill,
I am writing this letter to commend your nurse, Jane Phillips.
As you know, my 9-year-old daughter is under your care for a complex post-concussive syndrome. You saw my daughter right before you left for your Christmas Holiday.
While you were gone, my daughter began experiencing additional symptoms which were of concern. I called and spoke with Jane Philips, who was extremely helpful. She listened closely to my parental concerns about my daughter, she talked with me, discussed all the options, treated me in a very respectful manger and helped to decide on an appropriate plan of action.
After our conversation, Mrs. Phillips told me [she] would explore a few options and get back with me. She returned my call quickly. Mrs. Phillips went about and beyond the call of duty to follow your orders, speak to her supervisor about appropriate health care given your orders, schedule necessary testing (CT scan) and dealing with my insurance company. I know on that day, my daughter health was not her only concern, but she treated her as such.
In an era where many don’t go the extra mile, I can honestly say that Mrs. Phillips did an excellent job of going the extra mile to ensure my daughter’s health. Clearly you already know what a valuable asset Mrs. Phillips is as a nurse, but I wanted to make sure that I let you now how valuable she was to us.
Please let her know how much we appreciate and commend her. As a parent, I could not have asked for more concern, understanding, and respect form Nurse Phillips. She definitely made all the difference in my daughter’s health care and gave the best care to both my daughter and myself.
Sandra Redden, Ph.D.
Albert Bonds – 9QB
Joseph Coats – ED
Julia Perkins – ED
Eric Quarshie – Ireland Center
Sallie Rhodes – PICU
Lura Smith – ENT Clinics, Children's South
Morgan Smith – ED
The DAISY Foundation was established in 2000 by the Barnes family in memory of J. Patrick Barnes, who died from complications of Idiopathic Thrombocytopenic Purpura (ITP) at the age of 33. DAISY is an acronym for Diseases Attacking the Immune System. Having been touched by the remarkable care, clinical skills and compassion demonstrated by nurses during Patrick's illness, the Barnes family made it their mission to recognize exceptional nurses around the world.
A DAISY Award will be given once a month. The monthly award winner will be recognized at a ceremony and will receive a framed certificate, a DAISY Award signature lapel pin and a hand-carved stone sculpture entitled A Healer's Touch. Additionally, the unit or department of the recipient will receive Cinnabon's cinnamon rolls—a favorite of Patrick's during his illness—with the sentiment that the heavenly aroma will remind them how special they are and how important their work is.
Nurses that receive The DAISY Award personify Children's of Alabama's remarkable patient experience. These individuals consistently demonstrate excellence by: