Children's of Alabama recognized for exceptional commitment to improving healthcare outcomes

BIRMINGHAM – Children’s of Alabama was recognized by NRC Health with a 2018 Excellence Award at the 24th Annual NRC Health Symposium in San Diego, CA.

Children’s was named the top performing hospital for Excellence in Quality & Service, a measure of service culture, loyalty and retention for the time period of April 2017 through March 2018.

“Our team of clinical providers and support staff across the Children’s of Alabama continuum should be very proud of this accomplishment. Of the many outstanding organizations qualified to receive this award from NRC Health, Children’s rose to the top because our patients’ feedback scores reflected that they clearly value our customer-focused culture. We provide care in an environment that is safe, supportive, compassionate and engaging, and our entire staff strives to provide the best experience for every family we are privileged to serve,” said Lori Moler, Children’s of Alabama vice president of customer service.

For nearly four decades, NRC Health has helped healthcare organizations illuminate and improve the moments that matter most to patients, residents, physicians, nurses, and staff. NRC Health recognizes top-performing hospitals and health systems that have exhibited an exceptional commitment to understanding each individual’s complete care journey. Their desire to better understand the people they care for, and their aspiration to design experiences that inspire loyalty, is the embodiment of the NRC Health mission of human understanding. The Excellence Awards recognize these elite organizations, which have received the highest ratings in overall satisfaction by patients and their families.

"Each year our partners inspire us with their commitment to service,” says Helen Hrdy, Senior Vice President of Client Service at NRC Health. “The individuals at these organizations show a genuine understanding for their patients, which is revealed in their extraordinary, compassionate care. It is always a special pleasure for us to honor and recognize these efforts with the Excellence Award. We congratulate Children’s of Alabama for embodying human understanding and demonstrating a commitment to patient-centered care.”

About Children’s of Alabama
Since 1911, Children’s of Alabama has provided specialized medical care for ill and injured children, offering inpatient and outpatient services throughout central Alabama. Ranked among the best pediatric medical centers in the nation by U.S. News & World Report, Children’s provided care for youngsters from every county in Alabama, 45 other states and six foreign countries last year, representing more than 677,000 outpatient visits and more than 15,000 inpatient admissions. With more than 2 million square feet, Children’s is the third largest pediatric medical facility in the U.S. More information is available at childrensal.org.

About NRC Health
For 37 years, NRC Health (NASDAQ: NRC) has been committed to achieving human understanding and bringing healthcare organizations closer to their customers than ever before by illuminating and improving the key moments that define an experience and build trust. Guided by their uniquely empathic heritage, proprietary methods, skilled associates, and holistic approach, NRC Health helps its customers design experiences that exceed expectations, inspire loyalty, and improve well-being among patients, residents, physicians, nurses, and staff.