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Concerns or Compliments

We want to provide the best care for you and your family. Your suggestions help us improve our services. Here are the ways you can give us your comments:

  • Speak with your nurse. If your nurse is not able to help, ask to speak with a charge nurse or the manager.
  • Call Patient Relations at 205-638-3999 (83999 from a Hospital phone). Office hours are Monday-Friday from 8:00 a.m. – 4:30 p.m. Hablamos Español.

Write to:
Children’s of Alabama
Patient Relations
1600 7th Avenue South
Birmingham, AL 35233

By calling or writing Patient Relations about your concern, you can expect acknowledgement of your concern within 3 business days.

Contact The Joint Commission with additional concerns:
Office of Quality and Patient Safety
The Joint Commission
One Renaissance Blvd.
Oakbrook Terrace, IL 60181

Patients, family, visitors, and vendors can report concerns to Unit Leader, House Supervisor, Patient Relations, or Security.