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Children’s of Alabama Wins Excellence Award for Top Patient-Experience Ratings

BIRMINGHAM – Children’s of Alabama was recognized by NRC Health as a recipient of its 2020 Excellence Award, which recognizes top-performing hospitals and health systems in overall patient-experience ratings.

Children’s was named the top performing hospital among 23 eligible facilities for Excellence in Patient Experience-Pediatric, earning top experience ratings from patients and their families for the time period April 2019 through March 2020.

“This award is shared by our team of clinical providers and support staff throughout Children’s of Alabama. Of the many outstanding organizations qualified to receive this award from NRC Health, Children’s rose to the top because our patients’ feedback scores reflected that they clearly value our customer-focused culture. We provide care in an environment that is safe, supportive, compassionate and engaging, and our entire staff strives to provide the best experience for every family we are privileged to serve,” said Lori Moler, Children’s of Alabama vice president of customer service.

For nearly four decades, NRC Health has helped healthcare organizations illuminate and improve the moments that matter most to patients, residents, physicians, nurses, and staff. Excellence Award winners were publicly announced on Monday, Aug. 24, during the virtual 26th Annual NRC Health Symposium.

“We are proud to recognize another year of Excellence Award winners, all of whom have shown an unrelenting commitment to their patients over the last year,” said Helen Hrdy, chief growth officer at NRC Health. “Despite the pandemic, these healthcare organizations have continued to deliver exceptional results—and we are so impressed by their passion to make the care experience better for everyone involved. Congratulations, Children’s of Alabama, for this well-deserved award.”