Patient Billing Information

At Children's of Alabama (COA), we understand taking care of your child along with accumulating medical bills can create a stressful situation. Focusing on providing great care for your child should remain your first priority, so we hope the following billing resources will help guide you through the medical billing process.

Thank you for choosing Children's of Alabama to provide healthcare for your child.

Online Bill Payment
Billing Customer Service Contact List (PDF)


FAQs

What should I do before I bring my child to Children's Hospital of Alabama?
What if I do not have any health insurance and my child is not covered?
When I pay my co-pay at my child's clinic visit, what does that cover?
What financial forms will I need to sign when I bring my child to COA?
If my child receives inpatient or outpatient psychiatric treatment or mental health services--will the hospital, psychologists, and psychiatrists providing services at Children's of Alabama be included in my insurance network?
Will I receive a separate bill for the care my child will be provided by a CRNA?
Is my insurance billed?
Why did I receive more than one bill?
How do I pay my bill?
When I make a payment, how is the money applied?
What is covered in the surgery estimate provided to me?
Why was my account sent to bad debt/collections?
I'm having trouble with my child's medical bills. Can you help me set-up a payment plan?
How do I request an itemized statement?


What should I do before I bring my child to Children's Hospital of Alabama? (Back to Top)
Review your insurance plan, particularly the hospital-based outpatient coverage. All COA clinics (including downtown clinics, Children's on 3rd, and Children's South at Acton Road) operate as hospital-based outpatient clinics.

Understand any co-pays, deductibles, and co-insurance you may owe for your child's care. Depending on your health plan, you may pay more for certain outpatient procedures or services. Health insurance coverage greatly ranges from plan to plan.

Definitions:

  • Co-pay is a fixed amount of money to be paid at the time of service that is set forth by your health insurance plan.
  • Deductible is the amount of money you are required to pay before your insurance company covers medical care costs. **With the trend to higher deductible plans, it is more costly on the frontend for medical bills, as you will pay / be responsible for all of your deductible (for any services) before your insurance company will begin paying for the services.
  • Co-insurance is the set percentage of insured medical costs that you may be responsible for once you pay your deductible.

What if I do not have any health insurance and my child is not covered? (Back to Top)
Please call our Financial Counselors at 205-638-2722 before your child's visit. You / your family may be eligible for financial assistance. Children's of Alabama is committed to providing healthcare to each child in need, regardless of the family's ability to pay.

When I pay my co-pay at my child's clinic visit, what does that cover? (Back to Top)
The co-pay you make at the clinic is for the physician / surgeon (professional) fee. There may be a separate hospital / facility fee charged that you will be billed for later.

What financial forms will I need to sign when I bring my child to COA? (Back to Top)
The Acknowledgement of Hospital Outpatient Services Billing: This form explains that when you bring your child to any COA specialty / outpatient clinic (at downtown location, Children's on 3rd, or Children's South at Acton Road), your child receives care in a hospital-based outpatient setting. Carefully review your insurance plan to find out what insurance will cover and if any out-of-pocket expenses will be required.

The Clinic Financial Consent: This form explains that you will be responsible for any medical expenses that are not covered by your insurance plan.

If my child receives inpatient or outpatient psychiatric treatment or mental health services--will the hospital, psychologists, and psychiatrists providing services at Children's of Alabama be included in my insurance network? (Back to Top)
Your health insurance company may have a separate network for the hospitals and physicians (professional fees) who provide mental health care for your child. Please contact your health insurance company to find out if there is a separate mental health network. There are plans in which Children's Hospital is in-network for medical services but out-of-network for mental health services. In addition, the psychologists and psychiatrists who provide mental health services may be out-of-network while the hospital is in-network. You should always contact your health insurance company to ask about the coverage for each of these: hospital services, psychiatrist services and psychologist services.

Will I receive a separate bill for the care my child will be provided by a CRNA? (Back to Top)
Under certain health insurance coverage, Certified Registered Nurse Anesthetists (CRNAs) bill separately for the services they render. Please be sure to check your health plan to understand the coverage of anesthesia services (used in surgeries and procedures) your child may receive.

Is my insurance billed? (Back to Top)
Yes, COA bills your insurance company based on the information you provide. This is why it is important to supply the most up-to-date, complete insurance information. Be sure to bring your current health insurance card with you to Children's of Alabama.

Your insurance company should send you an Explanation of Benefits (EOB) outlining total charges, payments, and any co-pays or deductibles you owe.

Please contact a customer service representative with your insurance company if you have questions about how much they paid or why they denied a claim.

Why did I receive more than one bill? (Back to Top)
For all inpatient stays, your hospital bill includes charges for hospital / facility fees only. Several other professional and physician services are provided at COA to allow for high-quality and integrated patient care.

For all hospital-based outpatient clinic visits (Children's downtown, Children's South, and Children's on 3rd), each of the following services performed at Children's of Alabama is billed separately, in addition to the COA facility bill. They include but are not limited to: laboratory, surgery, radiology, anesthesiology, pathology, ENT physicians, ER physicians, neonatology, cardiology, pulmonary function testing, nutrition, speech therapy, physical therapy, occupational therapy, psychiatry, psychology evaluations, and all other diagnostic or therapeutic services.

For multi-specialist clinic visits (where your child may see more than one physician or therapist in the same clinic), each specialist, therapist, etc. who treats your child will bill separately. Some of the multi-specialist clinics at COA include: Cleft Palate, Muscular Dystrophy Association (MDA) Clinic, Spina Bifida Program, and Weight Management Program.

How do I pay my bill? (Back to Top)
There are three ways for you to pay your child's medical bill. They are:

  • Online Bill Pay (https://payment.childrensal.org/COA)—can be used for Children's Hospital of Alabama inpatient and outpatient services, Children's Behavioral Health professional fees, ER Physicians professional fees, ENT professional fees, and After Hours (Children's South at Acton Road) professional fees.
  • Mail-in a money order, check or credit card information—for all other types of bills. In the upper left corner of the bill, you will find the billing entity's address and contact numbers. When mailing in the payment, be sure to include the billing stub with your child's name and account information to insure your payment is applied correctly.
  • In person at Children's downtown—go to the Cashier's Office (2nd floor of the Benjamin Russell Building on Main Street near Admitting)—it is helpful for you to bring the bill you would like to pay, so that the payment you make is applied to the account / date of service you prefer.

When I make a payment, how is the money applied? (Back to Top)
Our standard procedure is to first apply the money paid to your child's oldest unpaid account (for any service / medical care received at COA) unless you bring a specific bill with you to pay.

What is covered in the surgery estimate provided to me? (Back to Top)
The surgery fee includes the surgery and the post-operation appointment (surgeon's professional fee only). If at the post-operation appointment, the surgeon orders any tests and/or additional procedures (such as lab work, CT scan, MRI, X-ray, etc.) for your child—these services will be billed separately.

Why was my account sent to bad debt/collections? (Back to Top)
You will receive three bills before your account is turned over to a collection agency. A phone call typically accompanies the bills to further alert you. After 120 days, if you make no attempt to pay—your account will be sent to a collection agency.

I'm having trouble with my child's medical bills. Can you help me set-up a payment plan? (Back to Top)
Children's of Alabama is committed to providing healthcare to each child in need, regardless of the family's ability to pay.

Yes, we offer payment plans, financial assistance, and discounted care rates.

Please call 205-638-5600 or 844-750-8950 to speak with a customer service representative who can discuss financial assistance options with you for your child's COA hospital or clinic visit facility fee. You can also visit www.childrensal.org/financial-assistance for additional information.

Please utilize the link below to access a Billing Customer Service Contact List for other professional billing entities' numbers to discuss separate payment options for these services.

How do I request an itemized statement? (Back to Top)
Please click here for the COA Billing Customer Service Contact List for phone numbers for the appropriate billing entity.