Requesting an Appointment
Insurance and self-pay options are available.
If your child has Medicaid insurance:
Families with Medicaid who are interested in having their children seen in our clinic should ask their primary-care physicians (PCP) to fax a Medicaid referral to 205-638-9949.
For all other insurance providers:
Talk with your insurance provider regarding your child's mental health benefits and coverage, which often differ from medical coverage. Authorization for services must be provided by the PCP at the time of referral, for plans that require PCP authorization. Patients may be requested to obtain authorization from their insurance company with PPO plans not requiring PCP authorization.
After the appropriate referrals have been made, the family should call 205-638-9193 and follow the appropriate prompts for making a new patient appointment. You may need to leave a message. An intake worker will return your call. Please have your insurance information available when you call.
Preparing for Your Appointment
In preparing for your child's appointment, please keep the following information in mind:
When scheduling your appointment, make sure you confirm whether your child will be seen at our Children's Hospital location or our Lakeshore Office location, then see Maps and Directions for more information on how to get to our clinic.
Transportation problems? Contact KidOne: 205-978-1000 or 1-800-543-7143, or online at www.kidone.org.
If your child has Medicaid insurance, you may be eligible for a voucher for transportation costs. Please call 1-800-362-1504 for more information. You will need to provide your child's Medicaid number, home and mailing addresses, phone number and mode of transportation.
We appreciate your cooperation and look forward to seeing you at your first appointment with Behavioral Health Ireland Center!