For Our Mississippi Medicaid Families

Children’s of Alabama regrets that we will no longer accept Mississippi Medicaid patients, for whom it has been our privilege to provide care. We are saddened that, after more than 18 months of trying, we have not been able to successfully negotiate provider agreements with acceptable terms with the managed care contractors. Children’s is committed to helping the ­­­­­affected patient families through this transition to services available in Mississippi provided by in-state and in-network providers.

This change will affect patients who receive care at Children’s Hospital of Alabama and are enrolled with Magnolia Health Plan, Magnolia Health CHIP, United Healthcare Community Plan, and United Healthcare CHIP (managed care programs under MississippiCAN and Mississippi CHIP) or regular Mississippi Medicaid. Patients with regular United Healthcare or other private insurance providers are not being affected.

Our medical services are continuing to reach out to the patients with scheduled appointments with us. Anyone who has not been contacted already or who has questions, we encourage to call us at 205-638-3999. We also encourage them to contact their managed care provider at the number on their insurance card, or Mississippi Medicaid at 800-421-2408.

The following information has been obtained from the Mississippi Medicaid contractor websites. Children’s is not a participant in these Mississippi health plans and cannot guarantee this information is entirely correct.

Frequently Asked Questions:

  • To whom does this apply?
  • This change will affect patients who receive care at Children’s Hospital of Alabama and are enrolled with Magnolia Health Plan, Magnolia Health CHIP, United Healthcare Community Plan, and United Healthcare CHIP (managed care programs under MississippiCAN and Mississippi CHIP) or regular Mississippi Medicaid. Patients with regular United Healthcare or other private insurance providers are not being affected.
  • What do I do if I have an appointment or need an appointment?
  • Each family should contact its health plan representative by calling the customer service number listed on the back of their insurance card for help in identifying an in-network physician and service provider. It is important that families share the following with their health plan representative: Physician and sub-specialty, conditions currently being treated, and if the service is part of an on-going treatment plan. Once the patient identifies and has an appointment with an in-network physician, please ask the patient to cancel their appointment with Children’s. We will forward medical record information to the new provider upon request.
  • Why is this happening?
  • After more than 18 months of trying, we have not been able to successfully negotiate provider agreements with acceptable terms with the managed care contractors. We are committed to helping the ­­­­­affected patient families through this transition to services available in Mississippi that are provided by in-state and in-network providers.
  • Do patients need to cancel any pending/upcoming appointments?
  • Future appointments should be canceled by calling Children’s Scheduling at (205) 638-9141 once a new provider has been identified and an appointment scheduled.
  • What if my child hasn’t completed the physician’s treatment plan or been discharged from their inpatient stay?
    Our goal is to help families find the best treatment option for their particular child. If a patient was admitted as an inpatient to Children’s prior to March 3, their claim will be billed to their health plan and they will not be financially responsible this particular stay. For treatment plans or ongoing care plans where the treatment plan has not ended, please contact your health plan representative by calling the managed care provider number listed on the back of their insurance card for help in identifying an in-network physician and service provider. It is important that families share the following with their health plan representative: Physician and sub-specialty, conditions currently being treated, and if the service is part of an on-going treatment plan. Once the patient has an appointment with an in-network physician, the patient should cancel the appointment with Children’s. We will forward medical record information to the new provider upon request.
  • Who else can help identify a new care provider for my patient?
  • Their health plan representative will be most knowledgeable about in-network providers. Their Primary Care Provider or Care/Case Management team with their health plan may also be helpful in identifying a new care provider.
  • How will the new care provider know what services I’ve been rendering or what is needed?
  • Children’s of Alabama will provide copies of the medical record with details of your past care plan to the new in-network provider, upon request. 
  • To which facilities does this apply?
    The Children’s Hospital of Alabama, Children’s South Outpatient Facility, Children’s Pediatric Practices office locations, Children’s Hospital Emergency Department, Children’s Hospital After Hours Center

Important Contact Information:

Mississippi Division of Medicaid, 1-800-421-2408 or 1-601-359-6050

Magnolia Health, 1-866-912-6285, www.magnoliahealthplan.com

United Healthcare Community Plan, 1-877-743-8731, www.UHCCommunityPlan.com   

United Healthcare CHIP, 1-800-992-9940, www.UHCCommunityPlan.com

Contact MississippiCAN by submitting an inquiry/complaint form at https://medicaid.ms.gov/mississippican-feedback/