Most important thing to capture before putting caller on hold is name, phone number and zip code of caller.
Do not give therapeutic information out, only identify, unless it is law enforcement. Law enforcement will want to know if drug is controlled substance and may have other questions about therapeutic use.
Do not ask if this is their medicine, if they volunteer that this is not theirs, then HIPAA applies.
If child’s med, okay for 18 and younger.
Do not double click on any chart you are viewing.
Useful website for unidentifiable pills, can give this information to caller if unable to identify using our database, drugs.com has picture of pill.