ICD-10 Frequently Asked Questions
1. Who does this change affect?
On a base level the change will affect everyone at Children's because medical coding is how Children's and its partners are reimbursed by payers for the care we provide. On a specific level there are three audiences for training:
- Professional coders and those involved in quality data collection will need detailed training. Coder training is available through our ICD-10 partner's website, 3M. Department leaders should contact Cheryl Glasscock at email@example.com to obtain access. Each web-based course takes about 2-3 hours of training.
- Employees involved in the revenue cycle, clinic office staff, scheduling and operations employees and anyone entering data with ICD-9 codes. This audience will need to take an Advanced Awareness course on Lucidoc or Children's University (formerly CHEX). The course takes 30 minutes to complete.
- Physicians not affiliated with UAB (generally those without access to UAB email as UAB is doing training for its affiliated physicians), Licensed Independent Practitioners and other clinicians interested in ICD-10's impact on documentation will have access to a series of online videos that will provide an introduction and general structure changes. Each video takes 20-30 minutes to view and is available via Lucidoc or Children's University (formerly CHEX).
2. How will I know what ICD10 training to complete?
- Directors will be review the ICD-10 training content in order to better understand it and the implications to their departments. This review should be completed no later than May 1.
- After reviewing the training, each director will assign the appropriate ICD10 training to their staff.
- Employee's should complete the assigned ICD-10 training by the date provided by their director. Training will be available on Children's University.
3. What will happen with the Outpatient Coding Charge Tickets?
- All Outpatient Coding Charge Tickets that currently contain ICD-9 codes will need remediation to include the ICD-10 codes.
- All Outpatient Coding Charge Tickets have been translated from ICD-9 to ICD-10 codes and sent to the form owner for remediation. The expectation is that the new forms should be completed and returned beginning April 1 so they can be placed into production by June 1.
- Several options are available for Charge Ticket remediation. There is not a "one-size-fits-all" and assistance can be requested through the ICD website.
- There will be an "encoder" product available on all CoA computers for assistance during outpatient clinic visits for finding the correct ICD-10 codes for each visit.
4. What other information is available?
- We have created webpage dedicated to ICD-10. You can link from the Red Wagon (intranet) or visit www.childrensal.org/icd10 to ask a question, get answers, link to training information or to read FAQs.