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Pediatrics West: COVID-19 Letter to Our Patients and Families - Archived

The doctors, nurses and staff at Pediatrics West want our Pediatrics West family to know that we've been thinking about you as the coronavirus (COVID-19) pandemic has been unfolding.  We know these have been difficult days for you and your family! 

Pediatrics West is open and we're here and ready to take care of your children! We've been making many adjustments to the ways we run our practice, so that we can most safely provide excellent medical care to our patients, including the most vulnerable children. You'll notice these differences from when you call for a visit, to when you come into the office. 

For everyone’s safety, we ask that only one caregiver (no other family members, including siblings) bring your child in to see the pediatrician. The nurses and doctors will be wearing masks, and possibly goggles and gowns as we come to see you/them.  Don't be alarmed and please tell you child in advance. ("Isn’t it so fun everyone is wearing their “costumes” to work today?"). 

We’ve closed our waiting room for visits at this time and will have someone greet you in the parking lot to help you get checked in without signing in at the desk.  Also they will obtain you and your child’s temperature and ask you questions about your child’s health as well as your health.  Your physicians nurse will then call you on your cell phone to be brought into the office.

Our youngest patients, in need of immunizations and well visits, will be scheduled during the morning hours, and in rooms that have been designated for well visits only. Rest assured that we're following expert advice on sanitizing all our patient rooms extensively to keep all of our patients safe.

If you'd like to speak with your child's pediatrician (or one of our other physicians) about a concern regarding your child's health, you may do that by a telehealth visit! This may be by a telephone call or possibly by a video chat.  Call our office to leave a message for your doctor's nurse and someone will call to set up the telehealth visit. Please note that your insurance determines coverage for these visits. These kinds of visits can be for anything from feeding problems for your infant to many typical childhood acute problems including injuries, rashes, allergy problems, cold symptoms, and behavioral concerns. We can also address chronic problems with these visits – including ADHD, medication follow ups, and asthma management.  During your telehealth visit, we may decide together that it would be best to bring in your child for a sick visit with the pediatrician.

Our current plans are constantly being reviewed as the situation continues evolving. Know that plans may change as we discover better methods to provide care for your children. 

For all scheduled appointments we will be contacting you the day before to remind you of your appointment and also asking you screening questions about your child’s and your family’s health.  For all other visits, please call before you come to the office.  Our office hours may be slightly different during this time, but our answering service can connect you with our after-hours nurses or one of our pediatricians for your child’s urgent medical problems.

We at Pediatrics West are so thankful that you've entrusted your child's care to us - your child’s medical home. We wish you strength and good health during this time. Keeping to a regular schedule, getting outside, eating health foods and connecting with friends and family members through technology can help. Also, give yourself some grace when those things aren’t able to happen! We know you're doing the best you can on these long days. Call us If you're struggling and we can help find ways to make these times smoother for you all.

Please continue following the recommendations for safe social distancing and washing your hands. We know it's working when followed, and that's the quickest way to “flatten the curve” and keep all of our community healthy!

Yours truly,

Pediatrics West