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Physician to Children's: COVID-19 Letter to Patients and Families - Archived

The doctors, nurses, and staff at Physicians to Children want our PTC family to know that we have been thinking about you as the coronavirus (COVID 19) pandemic has been unfolding. We know these are uncertain and difficult days for you and your family.

Physicians to Children is open and we are here to take care of your children. We have been making many adjustments to the way we run our practice so that we can most safely provide excellent care to our patients, including the most vulnerable children. You'll notice these differences when you call for a visit and when you come into the office.

For everyone's safety, we ask that only ONE caregiver (no other family members, including siblings) bring your child in to see the pediatrician. The nurses and doctors will be wearing masks, and possible goggles, gowns, and gloves as we come to see you/them. Don't be alarmed and please tell your children in advance of the visit. (Isn't it so fun everyone is wearing their "costumes" to work today?). 

For ALL visits, please call before you just come to the office. Our office hours may be slightly different during this time, but our answering service can connect you with after- hours nurses or one of our pediatricians for your child's urgent health care needs.

Our patients in need of immunizations and well visits will be scheduled in the mornings. These patients are asked to enter the office as usual through the front door. A table is set up outside the office to take temperatures on all who enter the building and a staff person will send you upstairs. Sick patients will be screened on the phone prior to making an appointment. Upon arrival at the office, please call from your vehicle to check in. You will then be sent either to the check in table located at the building's front entrance outside to have temperatures taken, or be asked to wait in your vehicle until you are called. Rest assured, we are following expert advice on sanitizing all our patient exam rooms extensively to keep all of our patients and families safe.

If you would like to speak with your child's pediatrician (or one of our other pediatricians) about a concern regarding your child's health, you may do so by a telehealth visit! This may be a telephone call or possibly a video chat. Call our office to leave a message for the phone nurse and she will return your call and gather information to be sent to your physician. The physician will determine if a telehealth visit is appropriate and let the nurse know to arrange a call. Please note that your insurance determines coverage for these visits and copays may apply. These kinds of visits can be anything from feeding concerns for your infant to many typical childhood acute problems including injuries, allergy problems, rashes, colds, and behavioral concerns. We can also address chronic problems through these visits- including ADHD, medication follow ups, and asthma management. During your telehealth visit, we may decide together that it would be best to bring your child to the office for a visit with the pediatrician.

Our current plans are being reviewed daily as the situation continues evolving. Please be aware that plans may change as we discover better methods to provide care for your children.

We at PTC are so thankful that you have entrusted your child's care to us - your child's medical home. We wish you strength and good health during this time. Keeping to a regular schedule, getting outside, eating healthy foods, and connecting with friends and family through technology can help. Also, give yourself some grace when those things aren't able to happen. We know you are doing the best you can on these long days. Call us if you are struggling and we can help find ways to make these times smoother for you all.

Please continue to follow the recommendations for safe social distancing and wash your hands thoroughly. We know it's working when followed, and that's the quickest way to "flatten the curve" and keep all of our community healthy.

Yours truly,