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Title
Over the Mountain Pediatrics: COVID-19 Letter to Patients and Families - Archived
Date
04/01/2020
Description

The doctors, nurses and staff at Over the Mountain Pediatrics want our OTMP family to know that we've been thinking about you as the coronavirus (COVID-19) pandemic has been unfolding. We know these have been difficult days for you and your family!

Over The Mountain is open and we're here and ready to take care of your children! We've been making many adjustments to the ways we run our practice, so that we can most safely and effectively provide excellent medical care to our patients, including the most vulnerable children. You'll notice these differences from when you call for a visit, to when you come into the office.

For everyone’s safety, we ask that only one caregiver (no other family members, including siblings) bring your child to see the pediatrician. The nurses and doctors will be wearing masks, and possibly goggles and gowns as we come to see you/them. Don't be alarmed and please tell you child in advance. ("Isn’t it so fun everyone is wearing their “costumes” to work today?").

We've closed our waiting room for visits at this time. Upon arrival, please park on the 1st floor level near the glass double doors and call the office to let us know you are here. When your room is ready, the nurse will call you and meet you at the entrance to the building.

Our patients in need of immunizations and well visits will be scheduled in the mornings, and in rooms that have been designated for well visits only. Rest assured that we're following expert advice on extensively sanitizing all our patient rooms to keep all of our patients safe. Patients coming for sick visits will be scheduled in the afternoon and in almost all cases, the examination will take place in your car. Our clinical staff will assess vital signs as usual to prepare for your visit with the physician.

If you'd like to speak with your child's pediatrician (or one of our other physicians) about a concern regarding your child's health, you may do that by a telehealth visit! This may be by a telephone call or possibly by video chat. Call our office or reach out to us on the patient portal to leave a message for your doctor's nurse and a doctor will reach out to you. Please note that your individual insurance determines coverage for these visits. Telehealth visits can be for anything from feeding problems for your infant to many typical childhood acute problems including injuries, rashes, allergy problems, cold symptoms, and behavioral concerns. We can also address chronic problems – including ADHD, medication monitoring, and asthma management. During your telehealth visit, we may decide together that it would be best for your child to be seen by the physician in a car visit.

Our current plans are constantly being reviewed as the situation continues evolving. Know that workflows and protocols may change as we discover better methods to provide care for your children.

For all visits, please call before you come to the office. If you have do not have access to our patient portal, please contact our office to begin that process. The portal is a good way for you to access information quickly and safely.

We at Over the Mountain Peds are so thankful that you've entrusted your child's care to us - your child’s medical home. We wish you strength and good health during this time. Keeping to a regular schedule, getting outside, eating healthy foods and connecting with friends and family members through technology can help. Also, give yourself some grace when those things aren’t able to happen! We know you're doing the best you can on these long days. Call us If you're struggling and we can help find ways to make these times smoother for you all.

Please continue following the recommendations for safe social distancing and washing your hands. We know it's working when followed and that's the quickest way to “flatten the curve” and keep all of our community healthy!