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Title
Vestavia Pediatrics: COVID-19 Letter to Our Patients and Families - Archived
Date
03/31/2020
Description
In 1972, Dr. James Johnson and Dr. David Simpson—came together and formed Vestavia Pediatrics. Their mission was to provide pediatric care to families when it was needed no matter how long or hard they had to work. As the years have passed, despite overall changes in healthcare, our mission has stayed the same.

During this season of uncertainty and change, Vestavia Pediatrics—your medical home-- is committed to continuing to provide that same care to meet your family’s needs. However, out of an abundance of caution, we’ve made several changes and your child’s visit may look a little different.

We have one physician dedicated during this time to seeing all of our well children. We have not cancelled visits for children ages 0-18 months, 4 or 5 years or 11 years, as it is important during this time that children continue to receive their scheduled immunizations. Well visits for other age groups have been temporarily postponed; however, if you have a concern about your child’s growth and development, your primary physician will be available for a telehealth visit. All medication management visits related to ADD, anxiety, asthma, and other chronic conditions are being conducted through telehealth.

All phone calls will be screened by nurses. This may result in general advice for home care, a recommendation for a telehealth visit with one of our physicians, or an appointment in the office. Please note that your insurance determines coverage for these visits.

For patients being seen in the office, please call when you arrive and check-in from your car. When an exam room is ready, we will call you to come directly to the exam room. To reduce the risk of exposure, we are asking that only one parent accompany their child to the visit. No siblings or adults will be allowed at this time.

For our patients being cared for through telehealth, please call at your assigned appointment time. The receptionist will check you in and transfer you to a nurse to be triaged before your visit with the physician. Also, if you have not signed up for our patient portal, now is a good time to do that. Give us a call and we will help you. The portal may be used to ask general, non-urgent questions, send images and request and receive forms and other documentation.

At both sick and well visits, you may see our staff wearing masks, gloves, and/or gowns. We are doing this for our protection and yours. Our office is cleaned multiple times a day. Each exam room is cleaned between patients and, rest assured, we are following expert advice on sanitizing all of our patient rooms to protect our staff and the families that we serve. Before your visit, please pre-register from the link in your appointment reminder to limit the use of paper and pens.

We realize that this is a time of uncertainty and change and that it is difficult for everyone. One thing that hasn’t changed is our concern for you and your family. We are here to serve you! Please let us know how we can help. And, practice your social distancing. It’s the most important thing you can do for your family and your community.