Diabetes Call Center

Due to the large quantity of calls received daily we prioritize the calls in order of  importance. We understand all calls from you are important, however, we must address certain calls before others because they require our immediate attention. Thank you for understanding and please be assured your call will be returned.

Diabetes Center Phone Numbers

1.  During Business Hours of 8:30 a.m. to 4:00 p.m. (Monday through Friday)
(For routine dose adjustments, prescriptions, etc.)
Phone Number:  205-638-9107
Toll Free Phone: 1-877-276-6580
Fax Number: 205-638-9821

2.  After Business Hours:  Urgent or Emergency Situations  ONLY
Phone Number:  205-638-9100
*Ask for the Diabetes Doctor on Call

Call to Diabetes Educator (between the hours of 8:30am - 4:00pm):

1. Anytime you have a pattern of high blood sugars for 2-3 days in a row at the same time of day.
2. Anytime you have a pattern on low blood sugars for 1-2 days in a row at the same time of day.
3. Anytime you insulin dose may need to be changed. Examples of this include but are not limited to:
 - Your child is to have a surgical procedure.
 a. Scheduled Surgery - call at least one week before
 b. Emergency Surgery - Have the surgeon or the anesthesia doctor call the diabetes doctor on call.
 - You plan to go to a water or amusement park.
 - You plan to travel out of the country and/or across time zones
4. Anytime you are in need of school forms, camp forms, etc...
5. Prescription refill requests.


Call to the Diabetes Doctor:

1. Anytime moderate to large ketones with nausea and vomiting
2. Anytime your child is vomiting (More than 3 times in an hour)
3. Anytime your blood sugar is more than 350 after trying to correct it. If you have given extra amounts of water/sugar-free liquids and used the correction factor then re-check the blood sugar in 2 hours. If blood sugar is still greater 350 then call the diabetes doctor.
4. Anytime a severe low blood sugar occurs that requires glucagon.

Call to your Primary Physician for these Concerns:

1. Cold/Sore throat/Rash/Flu
2. Diarrhea
3. Fever
4. Trauma/accidents
5. Athletic or camp physicals
6. Menstrual Problems
7. School Excuses

When calling our office always speak slowly and please provide the following information when you leave your message:

  • Child's first and last name (please spell)
  • Date of Birth
  • Phone number(s) where you can be reached to receive calls
  • Reason(s) for the call

Prescription refills:

  • Allow 48 hours
  • Provide a pharmacy name and number
  • List prescription needs

Reporting blood sugar readings:

  • Lows - will be handled the same day
  • Some calls may be returned the next business day
  • Emergency calls will not change

Forms (school packet, driving license,  mail order, camp & etc)

  • Allow 72 hours